What does customer service outsourcing cost?
We do not offer fixed packages, because all companies have different needs. Here are three examples of typical collaborations and indicative price levels.
Basic support
For companies with a smaller, but important support need, where customers need to be met professionally and quickly.
- Stable handling of daily inquiries
- A good fit for smaller teams and startups
- Focus on quality and fast response
Growth support
For companies with steady customer contact that want a flexible solution with high service and professional follow-up.
- Well-suited for growing companies
- Consistent customer service across inquiries
- Scalable solution in step with growth
Extended support
For companies with high volume and a need for a more comprehensive solution that can keep up with busy periods and multiple channels.
- For larger or fast-growing companies
- Flexible capacity according to need
- Built for stable operations and high customer satisfaction
All prices are indicative and depend on volume, channels, response times, and the desired service level.
Why choose Supportoutsource.com?
We have the same expertise as the big players – just at a better price. We offer professional customer service with high quality, fast response, and flexible solutions tailored to your company’s needs.
- Experience like the big players – at a lower price
- Fast and professional response to your customers
- Flexible solutions tailored to your company
- High quality without long commitments
- A stable partner that is easy to work with
What can we help with?
📧 Replying to customer emails
📞 Phone support
💬 Live chat support
📱 Messenger and social media customer service
⭐ Handling reviews (Trustpilot, etc.)
🚀 Proactive reachouts to customers
🤝 Daily dialogue with partners
Contact us for a no-obligation conversation about how we can help you.
Why Modern Customer Support Outsourcing Beats Traditional Offshore Support
Outdated Outsourcing Model
- Scripted customer replies that sound generic and weaken the customer experience
- Frequent staff turnover that forces customers to explain the same issue again and again
- Extra fees for onboarding, workflow changes, and simple day-to-day support tasks
- Slow response times when email, chat, or backoffice demand is at its highest
- Disconnected systems with limited automation and weak omnichannel coordination
Professional Global Support Standard
- Natural, brand-aligned communication that feels human, confident, and professional
- Stable support teams that learn your business, tone of voice, and daily workflows
- Transparent monthly pricing with a clear scope and no surprise add-on costs
- Fast customer service across email, chat, social media, and backoffice operations
- Smarter tools and automation that improve response times and overall service quality
Why Traditional Customer Service Outsourcing Creates More Problems Than Progress
Many businesses move to outsourced customer service to reduce pressure on internal teams, improve response times, and create a more scalable support setup. But older outsourcing models often do the opposite. Instead of better customer experiences, they create friction, hidden costs, slower execution, and inconsistent service quality.
Slow setup and delayed launch
Traditional support partners often take too long to recruit, train, and activate a new team. That slows down your operations and makes it harder to deliver fast customer support when demand starts growing.
Unexpected fees and unclear pricing
Low entry pricing can quickly turn into expensive monthly support when setup changes, onboarding, reporting, or simple adjustments are billed separately. That makes outsourced customer service harder to budget and scale.
Outdated workflows and weak automation
Older outsourcing models rely on fragmented tools, manual processes, and poor channel coordination. That reduces efficiency, slows ticket handling, and makes it harder to maintain high customer satisfaction across email, chat, and backoffice support.
High turnover and unstable service quality
When support agents change too often, product knowledge disappears, tone of voice becomes inconsistent, and customers end up repeating themselves. That damages trust and makes long-term customer service outsourcing much less effective.
We offer customer service outsourcing across all channels
Professional customer service outsourcing is about much more than simply answering incoming calls. With us, you get a flexible and scalable solution where we help companies elevate their entire customer dialogue across multiple touchpoints. We know that good customer service today requires availability, fast response, and a coherent experience, no matter whether the customer contacts you via phone, e-mail, live chat, or social media.
That is why we offer omnichannel customer service, where all inquiries are handled professionally and efficiently across channels. This gives your customers a better experience and strengthens satisfaction, trust, and loyalty. If you are looking for customer service outsourcing with phone, email, and chat, or a solution where your customers get fast help on the channel they prefer, we can tailor a model that fits your company.
We offer more than classic call center operations. We can take over all or part of your customer-facing activities within customer service, customer support, inbound support, response handling, retention, and winback. Our experience with personal communication, service, and value-creating dialogue enables us not only to help your customers, but also to strengthen the relationship with them.
When we handle your inbound inquiries, we focus on both service and business value. We of course solve the customer’s specific need quickly and professionally, but we also work to identify opportunities for upselling, cross-selling, and additional sales when it makes sense in the dialogue. In that way, your customer service can develop from being a pure cost into becoming an active contribution to growth, higher customer loyalty, and greater customer value.
With the right solution within customer service outsourcing for companies, you get not only better service, but also a partner who can help create a stronger customer experience and a more profitable customer service function.
Our 4-Step Customer Support Outsourcing Process
A proven support delivery model designed to improve response times,
customer satisfaction, and scalable service quality.
Discovery & Support Strategy
We begin by understanding your business, support channels, customer expectations, and service goals. This helps us build a tailored support strategy that fits your brand and improves the customer experience.
Smart Tools & Human Expertise
We combine skilled agents with efficient workflows, automation, and the right customer service tools to deliver faster replies, better problem-solving, and a more reliable support experience.
Onboarding, Training & Launch
We onboard your outsourced support team, train them in your processes, and prepare them to represent your company professionally from day one for a smooth and consistent launch.
Performance Monitoring & Continuous Improvement
After launch, we track performance, review customer interactions, and optimize the setup over time to improve customer satisfaction, retention, and long-term business growth.
Discovery & Support Strategy
We begin by understanding your business, support channels, customer expectations, and service goals. This helps us build a tailored support strategy that fits your brand and improves the customer experience.
Smart Tools & Human Expertise
We combine skilled agents with efficient workflows, automation, and the right customer service tools to deliver faster replies, better problem-solving, and a more reliable support experience.
Onboarding, Training & Launch
We onboard your outsourced support team, train them in your processes, and prepare them to represent your company professionally from day one for a smooth and consistent launch.
Performance Monitoring & Continuous Improvement
After launch, we track performance, review customer interactions, and optimize the setup over time to improve customer satisfaction, retention, and long-term business growth.
Efficient and scalable customer service outsourcing that ensures high quality and flexibility
We offer professional scalable customer service outsourcing to companies that want high quality, fast response times, and effective customer support. Our experienced team handles all types of customer inquiries via phone, e-mail, live chat, and social media.
Our approach guarantees that your company gets a stable and scalable customer service solution that is tailored to your growing needs. We work purposefully with focus on customer experience, fast response time, and continuous improvements, so your customers always encounter professional and consistent service.
When you choose us as your external customer service partner, you get not just support – you get a committed team that understands your business and represents your company with the same care and professionalism as your internal customer service.
Experience and expertise – we master all popular digital tools and platforms
We work in a structured and solution-oriented way with focus on creating the best possible customer experience. We have extensive experience with popular digital tools and platforms such as Dixa, HubSpot, Typeform, and Slack.
Our expertise within customer service, CRM systems, data collection, and team communication enables us to optimize workflows, improve customer experience, and increase the company’s digital efficiency.
Slack is a digital platform for communication and collaboration that gathers conversations in organized channels. It makes it easy for teams to share messages, files, and updates in real time as well as connect other tools to strengthen productivity and workflows.
HubSpot is a complete CRM platform that helps companies attract, engage, and retain customers. It offers tools for marketing automation, sales management, customer service, and content management, making it easier to optimize processes, create leads, and increase revenue.
Jira Software is a digital tool for task and project management that helps teams plan, assign, and follow their work. It is valuable because it creates overview, structure, and better collaboration, so tasks do not get overlooked, and status and progress can easily be followed.
Dixa is a cloud-based customer service platform that brings together all customer communication across channels such as e-mail, chat, phone, and social media. The platform helps companies create a coherent and personal customer experience through intelligent routing, automation, and real-time insights.
Typeform is an online tool for creating interactive forms and questionnaires with focus on a good user experience. It is used by companies to collect data, get feedback, and create engaging interactions that can increase the response rate.
What do users say on Trustpilot?
Good understandable support for how I could make a payment with my blocked / closed bank card because of attempts from fake foreign websites to withdraw money from my account
They really make it easy to split payments up, without hassle. Fast and clear process, and it works perfectly both online and in the app. Customer service responds kindly and professionally,
As always through now about 5 years or more I have received fine service and the very best customer treatment from them, sweetest people on the phone, quick and precise.
It is easy to understand the rules. And you can follow how much you have to pay during the month in fees. And follow along in the app where and how much you have purchased, and your balance.
After I found out how it works, 😂 then I am happy with this app and account. So easy to change payments etc. 💪👍👌👌 and customer service is super at helping.
Frequently asked questions about professional customer service outsourcing
What does it mean to let an external partner handle the customer dialogue?
It means that a professional partner takes care of inquiries from your customers via phone, e-mail, live chat, and social media. For many companies, this is an effective way to ensure fast response, high service, and a more stable customer experience in everyday life.
Why do companies choose an external solution for customer inquiries?
Many companies choose an external solution to free up time internally, improve response times, and ensure a more consistent experience for their customers. It is especially relevant for companies that want professional help with phone, email, and chat without building a large internal team.
Which channels can you help with?
We can help with e-mail, phone calls, live chat, Messenger, social media, reviews, as well as ongoing dialogue with customers and partners. This makes it possible to gather multiple touchpoints in one flexible solution for companies that want professional customer handling across channels.
Do you offer help via phone, email, and live chat?
Yes, we help with both phone support, emails, and live chat. This gives your customers the opportunity to get help on the channel they prefer, and it is an obvious solution for companies seeking customer support with phone, e-mail, and chat gathered in one place.
Can you also answer customers on social media?
Yes, we can handle messages and inquiries on social media such as Facebook Messenger and similar platforms. It is an important part of modern customer contact, because many customers expect quick answers directly on the channels they already use daily.
Can you help with reviews and Trustpilot?
Yes, we can help with handling reviews, response times, and dialogue around Trustpilot and other platforms. This is relevant for companies that want help with review handling and professional response to customer experiences online.
Is the solution relevant for small and medium-sized companies?
Yes, our solution is particularly relevant for small and medium-sized companies that want high service without hiring a large internal team. This makes us a good choice for companies seeking flexible customer support for small companies and growing organizations.
Can the solution be tailored to our company and industry?
Yes, the help is tailored to your company, your processes, and the way you want to meet your customers. Whether you need daily support, help during peak periods, or a more fixed setup, we can tailor the collaboration according to need.
How can better customer handling strengthen my company?
A strong effort toward the customers can improve response times, increase satisfaction, and create more trust in your company. At the same time, it frees up internal time, so you can focus on operations and growth while your customers still receive fast and professional help.
Is your solution scalable if we get more inquiries?
Yes, the solution can be adapted to both small and larger amounts of inquiries. This makes it easier to keep up if your company grows, has seasonal fluctuations, or experiences periods of extra busyness.
How do you differ from a classic call center?
We work more flexibly and personally than a traditional call center. The focus is not only on answering inquiries quickly, but also on quality, tone, relationships, and a customer experience that fits your company and your brand.
Can you function as an extension of our own team?
Yes, the goal is exactly to function as a natural extension of your company. Your customers should experience a professional and coherent dialogue, no matter whether the contact happens via email, phone, chat, or social media.
What does an external solution for customer contact cost?
The price depends on needs, number of channels, the amount of inquiries, and how much help you want. Companies seeking the price of external customer service with phone, email, and chat will typically get a solution put together based on their specific needs rather than a standard package.
Do you offer flexible solutions instead of fixed standard packages?
Yes, we work flexibly and tailor the collaboration to your company. This means that you can get a setup that makes sense in relation to opening hours, channels, response times, and the service level you want to offer your customers.
How do we get started?
It typically starts with a no-obligation dialogue about your needs, channels, and workflows. From there, we can assess which solution fits best and how we create a good transition to a more professional and efficient customer handling.
Contact us
Need professional outsourced customer service? Send us a message and we will get back to you quickly.
Trusted customer support across multiple European markets
We currently offer our customer support solutions in a growing number of European countries, making it easier for businesses to deliver local-language service with a consistent and professional customer experience. We started in Denmark, Sweden and Norway, and our setup is designed to support companies that want flexible, scalable support across different markets without compromising on quality, response time, or customer satisfaction.
From Northern Europe to broader regional expansion, we continue to grow our presence and regularly add new countries as demand increases. This means our coverage is always evolving, and we are continuously working to make our services available in even more local markets.
Whether your business needs support in one country or across several, our goal is to provide reliable, high-quality service that feels local to your customers and efficient for your business.
New countries are added regularly as we expand our coverage.